POST 28/346 : TELKOM OPERATOR

Chief Directorate: Metro Health Services

SALARY : R171 537 per annum

CENTRE : Western Cape Rehabilitation Centre

REQUIREMENTS

Minimum educational qualification: General Education & Training Certificate (GETC) / Grade 9 (std 7). Experience: Appropriate experience in the operating of a high-volume switchboard in a hospital environment. Appropriate experience of General reception (Helpdesk) duties. Inherent requirements of the job: Ability to communicate effectively (verbal and written) in two of the three official languages of the Western Cape. Physically able to hear and speak clearly. Competencies (knowledge/skills): Appropriate knowledge and ability to operate Switchboard equipment, a messaging and paging system effectively and efficiently. Excellent listening skills and telephone etiquette. Computer literacy in Microsoft Packages (Word, Excel and Outlook).

DUTIES

Manage switchboard, efficient communication handling (both internally and externally) of incoming and outgoing calls and answer telephonic queries and deliver messages. Handling of all telecommunication equipment and related tasks and ensuring that switchboard and telephone equipment is in working order and report all faults to supervisor/relevant persons. Maintain internal telephone directory. Provide feedback on the operational running of the component and support supervisor by adhering to the Code of Conduct for the Public Service. Render a general reception and an administrative support service to patients, public, and staff. Monitor telephone accounts and distribute monthly to departments.

ENQUIRIES

Mr G Viljoen Tel No: (021) 370-2368

APPLICATIONS

Applicants apply online: www.westerncape.gov.za/health-jobs (click “online applications”)

NOTE

No payment of any kind is required when applying for this post.