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FNB Looking For a Travel Agent C 

 

Travel Agent C – IRC211552

at 7 Merchant Place, Sandton, Johannesburg, Gauteng, South Africa in FNB Premium eBucks Travel

Ends 14 Jan 2022

About us, purpose, experience, and qualifications

About us

  •      make a promise
  •      be deeply invested
  •      value our differences
  •      build trust, not the territory
  •      have courage
  •      always do the right thing
  •      stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Purpose

To provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules to FNB niche clients.

Experience and qualifications

• Matric 

• Diploma in Travel/Hospitality/Tourism 

• Amadeus experience, minimum of 4 years 

• 6 years travel experience 

• Previous concierge (or similar) experience advantage 

• 5 Star/Elite customer relations 

• Supervisor experience 

• Leisure travel background 

• Sales and marketing experience

Apply Now On First Rand Careers Jobs Hiring Now Here

Additional requirements

  • Minimum requirement: National Diploma in Travel or similar
  • Fully Bilingual – English (Read, Write and Speak) and Afrikaans (Preferable – Read, Write and Speak)
  • Minimum of 10 years’ experience within the Travel industry
  • 10 years GDS experience with strong command of Galileo GDS
  • Previous travel concierge (or similar), leisure and corporate experience, focusing on VIP/UHNW clients an advantage
  • A passion for travel and delivering service excellence
  • Ability to multi-task within a high-pressured environment
  • Creative problem solver and good organizational skills
  • Ability to work independently (work from home environment, remote or office/s as required)
  • Strong sense of urgency
  • Impeccable attention to detail
  • Creating the WOW experience for our clients with each interaction
  • Proven recent international travel
  • Resilience and composure to remain positive under pressure or in changing circumstances
  • Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services
  • Strong time management
  • Nice to have skills
  • Leisure travel background
  • Innovative product /experiences sourcing skills
  • Understanding of working in a Loyalty travel environment dealing with VIP/high net worth individuals and their demands.
  • Personal Attributes
  • Innovative
  • Thrives in an “work from home” independent environment
  • Entrepreneurial
  • Problem solving skills
  • Excellent communication skills including grammar and strong written and verbal communication skills when communicating to High Profile Clients
  • Excellent customer service skills
  • Good organizational skills
  • Interpersonal skills
  • Ability to work under pressure
  • Computer experience
  • Proven research, organizational and time management skills
  • The drive to feel the need to make a difference in a client’s life
  • Focused on understanding “how you can help the client” within process with a ‘can-do’ attitude
  • Core Business Objectives Responsibilities of a Lifestyle Consultant
  • Provide information on (but not limited to) travel, facilities and services, events and attractions, tours, travel routes and transportation schedules
  • Facilitate the quoting and booking of all travel arrangements, travel appointments where required, special reservations where required, special requests, for complex itineraries
  • Organize extra’s for VIP client or special occasions (“Surprises and Delights”)
  • Creative flair and ability to tailor make “high touch” luxury travel packages working directly with suppliers with the ability to execute concepts through to completion
  • Source travel products and information for upmarket clients
  • Trustworthy, discrete and sensitive to clients’ needs at all times
  • Build relationships and rapport with your customers
  • Build and maintain good relationships with suppliers
  • Build and maintain good relationships with personal Bankers and product houses (where applicable)
  • Provide customers with excellent customer service and always go the extra mile
  • High attention to detail in all areas of your role
  • Assist with after hour duty, including nights and weekends
  • Deal with complaints and refunds and work alongside the Manager to resolve them
  • Come up with new initiatives and creative ideas for clients
  • Arranging all travel related queries and advising clients on travel arrangements, e.g., visas and passports
  • Keeping clients up to date with any changes
  • Counsel clients on terms and conditions of travel, e.g., cancellation policies, Covid protocols, insurance, general advice
  • Process payments and discount allocation/s
  • Promote destinations, tour packages, concierge, and other services
  • Provide travel tips on currency, language, safety, health, etc.
  • Maximize on sales opportunities
  • Deliver excellent customer service
  • Achieve monthly KPI as set out by the Manager
  • Capable of working within a team structure or autonomously

responsibilities

• Source travel products and information for up market clients and organize extra’s for VIP client or special occasions (“Surprises and Delights”) 

• Build relationships and rapport with your customers and maintain good relationships with suppliers to be able to provide customers with excellent customer service and always go the extra mile 

• Provide information on facilities and services, events and attractions, tours, travel routes, transportation schedules and advising clients on travel information, e.g. visas, passports, itineraries, currency, language, safety, health, etc 

• Achieve monthly targets set out by your manager by maximizing on sales opportunities, promoting destinations, tour packages and other services 

• Arranging all travel related queries from flight bookings to travel insurance and deal with complaints by working alongside the Leadership Team to resolve complaints 

• Arrange and Issue airline/other tickets, arrange bookings, appointments and reservations for customers and process payments from clients by paying suppliers, to obtain confirmation documentation 

• Shop on behalf of the customer on the eBucks Online Shopping 

• Counsel clients on terms and conditions of travel, e.g. cancellation policies and assist with after hour emergency duty 

• Come up with new initiatives and creative ideas for this desk 

• Manage own development to increase own competencies 

• Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies

 

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